I help healthcare and business teams connect systems, remove process bottlenecks, and turn operational needs into clear technical requirements.
My strength is seeing the whole picture: how people, workflows, and technology affect one another — and where a change will make the greatest practical difference.
These are not independent offerings — most engagements touch more than one. Healthcare is my main industry focus; integrations, automation and delivery leadership are the ways I solve problems there.
Connect clinical and business systems through HL7, FHIR APIs and file-based workflows. I work with data mapping, field-level logic and vendor constraints so information reaches the right place in the right format.
Explore healthcare workI identify bottlenecks, map dependencies across systems and translate operational needs into clear technical requirements. I lead IT workstreams, coordinate users, developers and vendors, and guide implementation through testing and handover—with a clear view of how each change affects the wider workflow.
Explore process workReduce repetitive work with automation and practical AI agents, designed around how your team actually operates. Start with the process, identify where automation helps, and define where human review is needed.
Explore automation workTranslate everyday operational needs into clear workflows and system requirements. From reviewing existing processes to coordinating configuration, I connect the people doing the work with the technical specialists building the solution.
Explore ERP & CRM workCommon situations where my approach tends to make a practical difference.
You need patient, appointment, or operational information to move between systems, with clear rules for mapping, validation, and updates.
Missing fields, inconsistent records, and recurring exceptions create extra work for your team. Tracing the problem and coordinating a practical solution is what is needed.
Your team knows what is difficult, but development needs precise rules and expected behaviour. Translating operational needs into specifications that technical teams can implement.
Process stages, required information, approvals, or handoffs are unclear. The system should support how the work should happen across departments.
You need someone to organise priorities, coordinate business and technical teams, resolve open questions, and keep implementation moving.
You want to identify where integrations, workflow automation, or AI could reduce repetitive tasks — and where human review should remain.
A bottleneck rarely exists in isolation. The issue you notice in one workflow may begin in another system, an unclear responsibility, or information that arrives too late.
I look at the full path: who does the work, what information they need, how systems exchange it, and what happens next. This helps me identify the underlying constraints and shape improvements that work across the process.
I look for repeated manual steps, unclear decisions, fragile dependencies, and gaps between teams or systems.
If a requested update affects another workflow, I make those dependencies visible and explain what else may need to change.
I connect technical decisions with the needs of the people using the system, so the process is understandable and practical in day-to-day work.
Broader findings are discussed and prioritised with you before the project scope changes.
Illustrative service scenarios — not completed client case studies. Scope is agreed around your systems, team, and priorities.
A healthcare application needs patient demographics and appointment information from an EHR.
Read full exampleBusiness users can explain what is difficult, but developers need precise rules and expected behaviour.
Read full exampleTeams depend on manual follow-ups because stages, required fields, approvals, or responsibilities are unclear.
Read full exampleThree small illustrations of the kind of clarity a project can produce. These are not real client documents — they illustrate the working method.
Illustrative example — not a client document
Generic field names — not an HL7 or FHIR implementation specification.
Illustrative example — proposed workflow
Current process
Request received → manually forwarded → missing information discovered → clarification requested → work assigned.
Proposed process
Request received → required information checked → incomplete requests returned for clarification → complete requests assigned to a clear owner.
The aim is to make missing information and ownership visible earlier in the process.
Illustrative example — acceptance criteria
Business need: Requests should reach the correct team with the information needed to begin work.
Example acceptance criteria
Every engagement starts differently. We agree scope and approach together.
We discuss what is happening today, what should happen instead, and which people and systems are involved.
I identify bottlenecks, dependencies, and open questions, then help define a realistic scope.
I turn the agreed approach into requirements and support implementation through hands-on work or coordination with the relevant specialists.
We check the agreed scenarios, document the workflow, and clarify ongoing ownership.
Support can focus on a specific stage or continue through implementation, depending on the agreed scope.
Scopes, deliverables and timelines are agreed together — no fixed packages.
Look at a specific process or integration together and agree a path forward.
Carry out a defined change with agreed deliverables and clear acceptance criteria.
Lead an agreed function, team or workstream on a continuing basis by arrangement.
I am Anastasiia, the person behind Serendipity Solutions. My experience spans nearly nine years in healthcare technology — working with integrations, operational workflows and the people who rely on them.
