I help teams identify bottlenecks in IT workflows, clarify technical responsibilities and turn operational needs into an actionable implementation plan. I lead IT workstreams, coordinate business users and technical specialists, and support testing and knowledge transfer—considering how each change affects connected systems and workflows.
The shape of the work is agreed up front. Most engagements combine several of these.
Understand the actions people actually take, the systems they move through, and where the handoffs happen.
Identify manual re-entry, unclear ownership and unnecessary approvals — then redesign the steps around them.
Capture requirements from the people doing the work and turn them into specifications developers can build from.
Priorities, dependencies, communication and acceptance — the connective tissue between teams.
Lead an agreed function, team or workstream. Coordinate stakeholders and develop the people doing the work.
Continue running the process or team after the initial change, by agreement.
I help teams translate everyday operational needs into clear workflows and system requirements. From reviewing existing processes to coordinating configuration and implementation, I connect the people doing the work with the technical specialists building the solution.
Map existing workflows, identify bottlenecks, and clarify how work moves between teams.
Define process stages, required fields, approval flows, and automation rules around business needs.
Translate user needs into clear specifications for technical implementation.
Align processes and data flows across CRM, finance, and production.
Coordinate changes with technical specialists and help validate the resulting workflows with users.
Illustrative scenarios — agreed scope per engagement.
Situation: Teams depend on manual follow-ups because stages, required fields, approvals, or responsibilities are unclear.
My role: Map the workflow, define the required system behaviour, and coordinate configuration changes with the relevant specialists.
Possible deliverables
Situation: Business users, vendors, and developers are involved, but decisions and dependencies keep slowing delivery.
My role: Own the coordination, clarify responsibilities, maintain priorities, and follow implementation through validation and handover.
Possible deliverables
Scope and deliverables are agreed around your systems, team, and priorities.
Good technical solutions start with understanding the people using them. I ask questions, identify practical constraints, and translate operational needs into clear requirements—considering how each change affects connected systems and workflows.
I coordinate business users and technical specialists, clarify priorities and responsibilities, and guide implementation through testing and handover. Through documentation and knowledge sharing, I help teams understand technical decisions and work confidently with the resulting solution.
