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Not sure where the problem sits?

Tell me which systems are involved, what happens today, and what you would like to work differently. You do not need a finished specification.

We can use an initial conversation to clarify the problem, identify the people and systems involved, and discuss a suitable next step.

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What is happening now, and what should happen instead? For example: Our appointment updates aren't reaching the second system reliably, and our team is checking them manually. Please do not include any patient information. Tell me a bit more so I can prepare a useful reply.

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