Direction 2 · Intelligence

AI agents and automation that actually do something useful.

Practical AI for real businesses — agents that take action, automations that remove busywork, and integrations that put intelligence where your team already works.

What I build

Capabilities

From a single agent that drafts your replies to a full process redesign — scoped to what will actually move a number in your business.

AI agents

Agents that read, decide and act across your tools — with proper guardrails, audit logs and human-in-the-loop where it matters.

Process automation

Replacing manual steps with reliable flows — across email, documents, CRMs, ERPs, healthcare systems and bespoke internal tools.

Knowledge bases & RAG

Turning your existing documents, tickets and policies into a private, queryable knowledge source for your team.

Internal AI tools

Custom copilots for sales, support, ops and clinical teams — built on top of your data and your workflows.

Workflow redesign

Not just bolting AI onto broken processes — re-shaping the workflow so the AI actually helps.

Safe deployment

Evaluation harnesses, prompt versioning, cost controls and clear rollback paths — so AI features ship responsibly.

Where it fits

Common starting points

Inbox & ticket triage

Sort, classify, draft responses, route to the right person. Humans approve — and stop drowning.

Onboarding & admin

Document collection, account setup, eligibility checks — done before your team has to think about them.

Reporting & insight

Pulling structured answers from messy data sources — without building a full BI stack first.

Customer & patient journeys

Personalised touchpoints at scale, with the right escalation when something needs a human.

Talk through your use case